UKRAINE: Information for persons of concern

For persons inside Ukraine, UNHCR advises you to:

  • Stay informed and connected (via radio, TV, Internet) and follow official advice for your security. Listen to official messages from emergency services, local authorities, and follow the instructions, including curfews.

  • Keep a copy (even digital) of your documents in a safe place. The replacement of lost documents will be easier if people can present a copy to the SMS later.

  • For advice on how to provide emotional support to children during these difficult times, see pages such as this.

The Ukraine State Emergency Services (SES) has a WhatsApp helpline for critical updates. To start using the helpline, save the number +380676785917 in your contacts and text the word почати (begin) in a WhatsApp message. Link: https://www.turn.io/news/ukraine-state-emergency-services

There is also a hotline phone number for IDPs at: 0-800-307-711.
UNHCR can be contacted at phone number +38 (044) 288 97 10 and by e-mail:

ukrki@unhcr.org. Note that these hotlines are receiving a high number of calls.

UNHCR is doing its outmost to ensure that its services and assistance are continued and strengthened. Please note that UNHCR is, however, not involved in evacuations of any person from Ukraine.

For more information, please see our HELP page in Ukraine:

https://help.unhcr.org/ukraine/

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For Ukrainians traveling to or present in other countries

please see the below for information on asylum procedures and where to go for help

  • In the Czech Republic: UNHCR HELP page: https://help.unhcr.org/czech/ and official government webpage : https://www.mvcr.cz/clanek/informace-pro-obcany- ukrajiny.aspx (hotline number +420 974 801 802). UNHCR can be contacted at czepr@unhcr.org or by phone +420 776 437 775.

  • For Bulgaria: Please see the page of the Bulgarian asylum authorities here:

https://gov.bg/bg/ukraine/news/5657 . UNHCR can be contacted at: bulso@unhcr.org or by phone number: +359 2 98 02 453.

  • In Hungary: Please see the UNHCR HELP page for Hungary: https://help.unhcr.org/hungary/ and the page of the Hungarian Helsinki Committee: https://helsinki.hu/Ukraine_Guide_2022_02_25_EN.pdf. UNHCR can be contacted at hunbu@unhcr.org or +36 1 336 3060.

  • In Moldova: Please the official government webpage: http://bma.gov.md/ro/. Please feel free to contact the Law Centre for Advocates for legal aid: www.cda.md and the Charity Centre for social aid: www.ccr.md . There is also a webpage with other service providers here: https://dopomoga.life/ UNHCR can be contacted at: hunbu@unhcr.org or by phone +373 22 271 853.

  • In Poland: Please see the UNHCR HELP page for Poland: https://help.unhcr.org/poland/ and the Polish government website for Ukrainians: https://www.gov.pl/web/udsc/ukraina-en (scroll down for additional languages and note their hotline at: +48477217575). UNHCR can be contacted by email polwa@unhcr.org and at +48 22 628 6930.

  • In Romania: Please see the UNHCR HELP page for Romania: https://help.unhcr.org/romania/ and the website of our partner, the National Council for Refugees: https://www.cnrr.ro/index.php/ro/. UNHCR can be contacted by phone: +40 723 653 651 (available 24/7) and email: rombu@unhcr.org.

In Slovakia: Please see the UNHCR HELP page for Slovakia here: https://help.unhcr.org/slovakia/ and the Slovak government website for Ukrainians at: https://ua.gov.sk/en.html. UNHCR can be contacted at hunbu@unhcr.org or by phone +36 1 336 3060.

In all other countries: Please see the UNHCR HELP page https://help.unhcr.org/ and select the relevant country (in dropdown menu).

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